SHOP POLICY
COURTNEY MC FINE JEWELRY
Our delivery is hand-crafted, and made-to-order.
Please allow 4-6 weeks for production.
Production of all made-to-order pieces will commence as soon as the payment is processed and confirmed by our team.
If you have ordered a ring, we will need your exact ring size. We advise that you order a ring sizer (on Amazon for example), to ensure your ring will fit you perfectly. You can leave a note at check out or email us at SHOP@COURTNEYMC.COM.
Ordering and Payment Payments are processed through STRIPE. Orders will be confirmed via email upon successful payment.
SHIPPING:
Shipping Method: FEDEX signed delivery
Deliveries to France within 5-7 business days after completion of order
International deliveries within 7-15 business days after completion of order
Shipping and handling fee is a standard €100. Please select the JEWELRY shipping option at checkout
Orders up to €20,000 value are shipped using Fedex signed, with fully insured delivery
Orders above €20,000 value will be shipped using a specialist fine jewellery shipping service and will also be fully insured
Orders are not shipped or delivered on weekends or holidays
Please note that all orders will require a signed delivery.
If you would like to arrange an alternative delivery service, please e-mail SHOP@COURTNEYMC.COM.
TAXES AND DUTIES:
Deliveries outside of the EU are subject to local import taxes and duties, now including the UK. You are responsible for any customs duties and taxes charged by your destination country in addition to the item price and shipping charges.
If any import charges and duties apply to your order, the shipping company will contact you once your items are in customs to let you know the cost. Please note that this may delay the delivery time as payment of necessary charges to the local authorities for releasing goods is the responsibility of the shipment’s receiver. It is important to provide a swift response to the shipping company about the customs payment. In the case that the customs payment is not made on time, the pieces will be returned to Courtney MC and this will incur additional costs for repeated shipment.
RETURNS AND EXCHANGES:
All sales are final. We do not accept exchanges or returns. If you have received a damaged, defective, or incorrect item, please contact us to resolve the issue including proof of any damage, such as photographic evidence. Any defective or damaged items should be reported within 7 days of delivery.
FAULTY ITEMS:
Our team checks each piece before it is shipped, and we follow a very rigorous quality assurance procedure.
We advise to carefully check your jewellery pieces upon their arrival. Should you receive a faulty or damaged piece, please do not remove any labels or attempt to fix it. Please email us at SHOP@COURTNEYMC.COM stating your order number and the nature of the fault, and where possible, please accompany with photos highlighting the damage.
CARE GUIDELINES:
Please handle your jewellery with care. It is best to remove your jewellery if you’re involved in any activity which could scratch, knock or damage it. If in any doubt, take it off and keep it safe.
Keep it well away from chemicals such as chlorine. If it does come into contact with chemicals, rinse it in water immediately. Please have professionally cleaned.
Keep away from water and apply any lotions or perfumes before you put your jewellery on.
To prevent your metals, gemstones and pearls from scratching and tarnishing, keep your jewellery in individual boxes or soft pouches and store these in a cool, dry place.
Avoid contact with soap, as it can give gold jewellery a dull appearance. This can be rectified by gentle polishing with a specialist jewellery cleaner and jewellery polishing soft cloth.
DIRT by COURTNEY MC
We are dedicated to providing unique, sustainable fashion through reconstructed second-hand/vintage clothing. Please read our shop policies carefully to ensure a smooth shopping experience.
PRODUCT DESCRIPTION:
All items are carefully crafted from pre-loved garments, giving them a new life while minimizing waste. Each piece is unique; please read descriptions thoroughly and refer to photos for accurate representation.
SIZING AND FIT:
We can provide detailed sizing information for each item. Since our pieces are upcycled, sizes may vary. If you have any questions about fit, please reach out before purchasing.
Ordering and Payment Payments are processed through STRIPE. Orders will be confirmed via email upon successful payment.
SHIPPING:
- Processing Time: Orders are typically processed within 5-7 business days.
- Shipping Methods: We currently use COLISSIMO or FEDEX, and tracking information will be provided.
- Shipping Rates: Calculated at checkout based on location and order weight.
RETURNS AND EXCHANGES:
Due to the unique nature of our upcycled items, we do not accept returns or exchanges. Please ensure you check sizes and descriptions carefully before purchasing.
CARE INSTRUCTIONS
To ensure the longevity of your upcycled clothing, we recommend cold wash, spot cleaning and hang drying. If in doubt, please check with your local dry cleaner.
CUSTOM ORDERS
We welcome, selective, custom requests. If you have an idea in mind, please contact us to discuss possibilities.
Customer Service
SHOP@COURTNEYMC.COM