SHOP POLICY
Welcome to DIRT by COURTNEY MC!
We are dedicated to providing unique, sustainable fashion through reconstructed second-hand/vintage clothing. Please read our shop policies carefully to ensure a smooth shopping experience.
1. Product Description
All items are carefully crafted from pre-loved garments, giving them a new life while minimizing waste. Each piece is unique; please read descriptions thoroughly and refer to photos for accurate representation.
2. Sizing and Fit
We provide detailed sizing information for each item. Since our pieces are upcycled, sizes may vary. If you have any questions about fit, please reach out before purchasing.
3. Ordering and Payment Payments are processed through STRIPE. Orders will be confirmed via email upon successful payment.
4. Shipping
- Processing Time: Orders are typically processed within 3-6 business days.
- Shipping Methods: We currently use COLISSIMO or FEDEX, and tracking information will be provided.
- Shipping Rates: Calculated at checkout based on location and order weight.
5. Returns and Exchanges
Due to the unique nature of our upcycled items, we do not accept returns or exchanges. Please ensure you check sizes and descriptions carefully before purchasing.
6. Care Instructions
To ensure the longevity of your upcycled clothing, we recommend cold wash, spot cleaning and hang drying. If in doubt, please check with your local dry cleaner.
7. Custom Orders
We welcome custom requests! If you have an idea in mind, please contact us to discuss possibilities.
8. Customer Service
We strive for your satisfaction. If you have any questions or concerns, feel free to reach out to us at DIRT@COURTNEYMC.COM
Thank you for supporting sustainable fashion!
Best,
COURTNEY MC